(Hanoi, March 11th 2016) Lux Travel DMC, a multi award winning DMC which fills a niche in the luxury market, and specializes in quality travel services with an emphasis on the ultra-luxurious packages, hotels and guidance services in Cambodia, Laos, Myanmar, Thailand and Vietnam, is honored to celebrate 11 years of business success (11/03/2005 – 11/03/2016).
Since its inception in Hanoi back in 2005, with only US$1000 capital and three devoted staff, Lux Travel DMC has significantly expanded, opening (its own) offices throughout Vietnam in Ho Chi Minh City, Nha Trang and Danang, while maintaining its headquarters in Hanoi. The company also owns their private luxury vehicles and cruise boats and has established representative offices in the main markets such as EU, Sao Paulo, Argentina, California and Sydney. The head office (located in No. 5 Nguyen Truong To, Hanoi) has become a substantial operation, growing tenfold in size. The company now generates 5 million USD per year. Initially, there were only two Sales Departments: servicing the French and English Sales markets. Lux Travel DMC has now expanded their other departments including: Spanish, German and the newly started Russian Sales market and plan to develop Italian Sales market soonest.
It would be a big mistake to talk about Lux Travel DMC without mentioning the name Pham Ha, the captain of Lux Travel DMC who steered the “Lux Travel DMC” ship over some difficult waves. After more than 10 years of growing the company and developing it at an astounding rate of 30% each year, Mr. Ha always holds his love for “Lux Travel DMC” in his heart and has instilled this passion into its staff who are called “Luxers”. Pham Ha shared: “I am very proud of the growth we have achieved in reaching this milestone. We are an award-winning specialist tour operator and a market leader. I am proud of the whole Luxers’ team – you know how to provide a “wow” service to our most sophisticated travelers. Lux Travel DMC Ltd. wouldn’t be as successful today without you. I love you and am forever grateful.”
In an interview with Timeout magazine Mr. Pham also shared his view that the difference between Lux Travel DMC and other brands is its staff. He was proud to say: “Luxers’ team members make the difference. We are proud of our qualified and highly skilled personnel who are the masters in providing high-end travel experiences and customer care. Our company culture ensures the best working environment for our staff who then take pride in ensuring the greatest experiences for every traveler. Our highly experiential products and services make a difference, too. The secret of our success is that we reach out and touch the hearts of our clients with our exclusive experiential travel, and word of mouth does the marketing for us.”
Every year, Lux Travel DMC Ltd serves nearly 5000 customers. It is proud to have a 99% customer satisfaction rate with much of the business coming from referrals and business recommendations, and that is why more than 60% of our clients are repeat visitors.
Lux Travel DMC Ltd has won numerous travel awards for excellence in service. In 2015 it received Trip Advisor’s Certificate of Excellence and has also been nominated as “Vietnam’s leading tour operator” for the prestigious World Travel Awards 2015 and “Asia’s leading tour operator touching hearts” by the Guide Awards. In 2016, it also been nominated as “The best travel company of Vietnam” by the Luxury Lifestyle Awards. Lux Travel DMC always wants to build co-operation with a potential company like yours.
Stead fast in its mission “to provide ‘wow’ services to the most sophisticated travelers” with privately guided and fully bespoke luxury holidays, Lux Travel DMC Ltd is developing on the right track. Lux Travel DMC Ltd’s vision is to become the leading tour operator and DMC in Vietnam by their 15th anniversary in 2020 and one of Asia’s leading luxury specialist tour operators, with a potential stock market launch, soon after. Here’s wishing for the continuing great success of Lux Travel DMC.
Source: Lux Travel DMC
