MESSAGE FROM THE FOUNDER & CEO
Travel is not merely a journey; it's an exquisite tapestry of destinations, experiences, and memories. At Lux Travel DMC, we are your guides through this tapestry, offering luxurious, adventurous, and MICE (Meetings, Incentives, Conferences, and Exhibitions) travel experiences. Our expertise spans inbound and outbound travel to and from Asia, making us your gateway to a world of possibilities.
In the fast-paced world of travel, we believe in slowing down and savoring each destination. Our travelers embark on journeys of discovery, relaxation, indulgence, and cultural immersion. We encourage them to dive deep into the heart of each country, unveiling breathtaking destinations that leave them in awe. This year, we proudly expand our DMC services in Asia under the esteemed LuxGroup umbrella.
What sets Lux Travel DMC apart is not just our commitment to delivering happiness, but our unwavering dedication to achieving 100% customer satisfaction. Our solid infrastructure and sterling reputation form the foundation upon which we build extraordinary travel experiences. With a global presence, a fleet of luxury vehicles, five-star cruises, boutique hotels, and a team of seasoned travel experts, we've been privileged to serve thousands of satisfied luxury travelers year after year. Our aim is always to surpass expectations.
#TouchingHearts is not just a hashtag; it's our mission. Our team, comprising locals and expatriates, strives to understand and anticipate your every need. Through close collaboration with agents and tour operators, we curate authentic luxury travel experiences. Our expertise, know-how, and robust infrastructure ensure that we not only meet but exceed your expectations.
We're thrilled to share that Lux Travel DMC was honored as Asia's Leading Luxury Tour Operator 2023 by the World Travel Awards. This accolade marks a milestone in our 20-year journey of leadership in luxury travel and innovation. Our commitment is to endure, and my personal mission is to deliver happiness. We eagerly await the opportunity to collaborate with you and extend our award-winning and heartfelt services to you and your guests in Asia.
Xin cảm ơn,
Mr. Pham Ha
FOUNDER & CEO
Lux Travel DMC
Having opened in 2005, we were the very first luxury tour operator and DMC in Vietnam. Based in Hanoi, with offices throughout Vietnam, Cambodia, Laos, Myanmar, and Thailand, we also have our own luxury vehicles, and representative offices in California, London, Berlin, and Sydney. Our company speaks your language having a polyglot team. We operate with confidence from our 20 years of experiences and solid partnerships fulfilling the most sophisticated client.
We specialize in custom-made holidays. We provide high-end services for leisure travel, business travel and MICE serving a wide range of luxury travelers from 1 to 1000 people.
We can set up the perfect tailor-made holiday for couples and honeymooners, families, group tours, foodies, golfers or wellness and spa enthusiasts as well as many other travel interests. We take into consideration every little detail such as mobility issues or dietary restrictions and choose the most appropriate accommodation for every type of travelers.
We invest a lot in product development, and constantly keep you up to date on the latest tours and trendiest products available in the region. Each tour is designed to capture the crème de la crème of culture and food in each region, allowing travelers to really get a feel of the places they visit. We live in the countries that we serve, and love Southeast Asia, which is why we strive to ensure that travelers experience the best of each country we specialize in.
We serve today’s most sophisticated travelers that seek the best of the best when traveling. We have long-established relationships with our local luxury suppliers, ensuring not only competitive prices but also a tested and approved quality service. To ensure the comfort of our travelers, we always use private transport when traveling by road.
We are a 100% fully registered and privately-owned Vietnamese company. Our industry and consumer awards are the testimony to our excellent reputation and unbeatable experience in the region, and much of our business comes from referrals and business network recommendations. We’ll help travelers satisfy their passion for travel by sharing our insider knowledge, while our connections will get them access to unique places and one-of-a-kind experiences. Our customers have given us great feedback, and you can tell by our reviews on TripAdvisor. The company is proud of its 99% satisfaction rate and we have a repeat client rate of over 60%.
Our mission is to lead the way in promoting sustainable tourism practices that respect and preserve the environment, uplift local communities, and provide enriching experiences for travelers. Through our initiatives, we cultivate sustainability awareness and actively involve our customers, travel partners, and local communities in building a sustainable society. We achieve this by minimizing environmental impacts, promoting local culture, and sharing the essence of heritage, history, fine arts, and cuisine with both local and global audiences. We are committed to conducting our business with professional ethics and being a positive contributor to the well-being of local communities and society at large.
Sustainable tourism is based on 6 main pillars: protecting ecological resources, maintaining social and cultural responsibility, creating good jobs for local people, contributing to economic development, satisfying customers, and operating a profitable business.
We define sustainable tourism as protecting the environment together, creating a more beautiful place for people to live, and crafting a more beautiful place for travelers to visit and experience. We ensure cultural preservation by promoting local heritage, customs, and practices.
We are committed to conducting business with professional ethics, promoting the culture and lifestyle of the local people, and introducing the quintessence of local heritage, history, fine arts, and cuisine to the local community and domestic and international travelers.
We use local human resources, train and develop working standards, pay stable salaries, and ensure social security for local people. We contribute to local and national socio-economic development in order to create jobs, reduce poverty, and provide the best possible working conditions.
We claim the guest’s rights with 100% customer satisfaction. As a guest of Lux Travel Dmc you have the right to:
At Lux Travel Dmc, our passionate team serves heartily for the worthy experience. Our biggest goal is to go beyond expectation and ensure customer satisfaction.
As the first high-end tour operator in the luxury tourism industry in Vietnam, we not only want to capitalize on our position, but also develop and grow from it. Through joint ventures and acquisitions of small niche companies in the luxury services industry, we strive to provide world-class luxury services in Vietnam and elsewhere. Our vision is to become the leading tour operator and DMC in Vietnam and one of Asia's leading luxury tour operators by our 20th anniversary in 2025, with a possible IPO thereafter.
Lux Travel DMC, Vietnam’s First Luxury Tour Company, offers you carefree luxury travel so you and your family can focus on the fun, not the details. Challenge your skills at the country’s most spectacular golf courses. Soak up the sun while being soothed by the sound of breaking surf. Hunt for high-fashion couture in the most elegant cities of Vietnam. Envision any vacation experience you want; name it, we deliver it in style.
Beaches, signature golf, spa destinations, fine cuisine, adventure, romance, tours to magnificent cities, family-friendly retreats, and sublime cultural experiences- the world of travel awaits you. Fly on a chartered plane or by helicopter, stay in an exclusive resort, a private-charted junk cruise in Halong Bay, luxury vacation home or a private residence club.
Lux Travel DMC, with head office in Hanoi, Vietnam is a 100% fully registered and privately-owned Vietnamese company. It was founded by luxury travel specialists since the 1990s when Vietnam had just opened its doors to worldwide tourism.
Our company is a fully-licensed and accredited full-service travel agency and inbound and outbound luxury tour operator. We are Vietnam’s First Luxury Tour Company. Our company excels in business and leisure travel. We offer services not only for tour operators and travels agents, MICE planners but also for leisure-free independent travelers worldwide.
Our Main Operations are:
For your reassurance, we are partners with numerous travel agencies and tour operators around the world, serving discriminating travelers. Many of them become our referrers or repeated clients.
We have won numerous travel awards, are proud of being a member of PATA, PATA, VITA, VECOM, and being designated by (VNAT) Vietnam National Administration of Tourism as their International Luxury Tour Operators and independent full travel service agency under the license 01-074/TCDL – GPLHQT.
We value and welcome all opportunities to work with travel colleagues around the world as their exclusive local tour operator in Indochina and the neighboring countries.