Sustainability Policies

Sustainability Policies

Together We Strive To The Sustainability

Our sustainability mission Statement

Our mission is to lead the way in promoting sustainable tourism practices that respect and preserve the environment, uplift local communities, and provide enriching experiences for travelers. Through our initiatives, we cultivate sustainability awareness and actively involve our customers, travel partners, and local communities in building a sustainable society. We achieve this by minimizing environmental impacts, promoting local culture, and sharing the essence of heritage, history, fine arts, and cuisine with both local and global audiences. We are committed to conducting our business with professional ethics and being a positive contributor to the well-being of local communities and society at large.

1. Sustainability Management

 We commit to sustainability management, practiced by the following actions:

- We have an appointed employee who is dedicated to overseeing sustainability initiatives within the company.

- We have a clear and concise sustainability mission statement.

- We protect human rights through labor laws and regulations. These laws establish

minimum standards for working conditions, wages, working hours...

- We show responsibilities to employees by clearly informing them of the guidance and training, the terms and conditions of employment, including job responsibilities, compensation, benefits, and termination procedures.

- We possess a sustainable action plan with well-defined goals, procedures, accountability, and scheduling.

- We have a specific sustainability policy that aims for a reduction of the negative factors.

- Ensure the company’s transparency in sustainability through public communication.

- All our employees are aware of the Sustainable Policy and commit to improving it.

2. Human Rights and Social Security Systems

 We create a friendly and competitive working environment to ensure human rights policy which is issued by the Ministry of Labour in Vietnam:

- We provide financial support to employees who have difficult economic conditions, and health issues such as unemployment, illness, disability, or old age by the social security systems.

- For employees, the company fulfills their obligations to pay in full and on time for all employment contracts and collective labor agreements. This ensures that workers receive their rightful entitlements and benefits.

- We place great importance on creating a work environment that upholds dignity, respect, and the well-being of our employees.

We suspend, terminate labor contracts, and discipline employees according to the provisions of law, collective labor agreements (if any) and internal labor regulations of the enterprise.

- We provide legal protection for employees in case of discrimination, exploitation and unbalanced treatment.

- We create a supportive working environment and encourage the competitive spirits of employees

- We create more opportunities for freshers or interns.

- Employees have an equal chance and access to resources and opportunities for personal development

3. Environmental Responsibility

- We develop our environmental performance by minimizing resource consumption, waste generation, and pollution associate with our operations. Reuse materials and recycle whenever possible.

- Instead of printing materials, we prefer e-materials such as e-cards, e-brochures, wooden welcome signs, fabric banners, reused banners…

- We encourage the use of eco-friendly transportation options, such as public transportation, hybrid vehicles, or carpooling, for our staff and clients whenever possible to reduce emissions and improve air quality.

- We work with our suppliers to choose environmentally friendly products and services, giving preference to those with sustainable certifications or eco-labels.

- We raise awareness among our staff, clients, and partners about environmental issues and the importance of responsible travel practices.

- We convey the message about the preservation of local historical, archaeological, culturally, and spiritually important properties and sites.

4. Accommodations:

- We prefer accommodations that are under the management of locals.

- We collaborate with sustainable partners for the best experience for sustainable travelers.

- Our itinerary has sustainability goals and strategies for customers.

- Our selected accommodations have specific standards about sustainability contracts, energy-saving programs, human protection policies, human rights, ...

- We prefer to work with accommodations and restaurants that incorporate traditional culture.

- We continually encourage our partners to become sustainably certified.

5. Guides, Local Representatives and Tour Leaders

- We stand for a friendly and safe working environment that supports local communities.

- We collaborate with local tour leaders, local representatives and have the priority of using local staff. Provide guidance and training for them.

- Our partners always comply with all the local laws and regulations.

- We ensure that our tour guides are qualified enough.

- The program of training and providing guidance for locals has a positive impact on sustainable tourism.

- We ensure that our customers are always accompanied by our professional tour guides. Providing information for customers and having knowledge of healthcare.

6. Purchasing Management

- We manage our consumption of disposable materials by encouraging the practice of double-sided printing for all paper used in the office. This simple step can significantly reduce paper consumption by utilizing both sides of each sheet.

- We change from physical copies to digital documents to reduce waste.

- We choose an appropriate sustainable material from suppliers for the workplace.

- We prioritize suppliers who have a project about sustainable tourism or participate in a group including sustainable members.

- We prefer to purchase fair-trade and organic beverages.

7. Transportation

• Our company commits to spare no effort to minimize the pollution caused by transportation. All vehicles used on tours will be ensured to cause no more than the average rate of pollution. As we believe that transportation plays a crucial role in sustainable tourism, we will attempt to reduce the pollution level with our best.
• Our actions are committed as follows:
  • We selecting means of transportation to the destination by taking price and comfort into consideration in alignment with sustainability.
  • We suggest public transport or electric transport in suitable distance. 
  • Promoting/Integrating sustainable transport, accommodations, and activities in sustainable holiday packages or products based on recognized methodology.
     

8.  Destination

• Aim to create and maximize positive impacts at the destination while minimizing adverse influences, we ensure the sustainable development of all the locations our company operates in.
• Our actions are committed as follows:
  • Consider the selection of destinations, which are reachable through more sustainable means of transport;
  • We prefer for not touristic destinations where our customers can explore the local culture and nature.
  • We create sustainable activities at destinations for our customers such as trekking, cycling, and kayaking… which do not affect natural resources and socio-cultural issues;
• We support biodiversity conservation, including protected areas and areas of high biodiversity, through   financial contribution, political support, and integration in product offers;
  • We support and promote for local souvenirs and not promote souvenirs that contain threatened flora and fauna species as indicated in the CITES treaty and the IUCN ‘Red List’; or historic and archaeological artifacts (except as permitted by law);

9.    Customer communication and protection.

  At Lux Travel, we ensure transparent and responsive communication with optimized protection for our customers. All of our guest’s rights are claimed with 100% customer satisfaction, enjoy a wonderful, unique, and authentic experience with impeccable and memorable service under our superior and competent tourism employees.

 In pre-booking phase, we commit to:

- Provide clear guidelines for customer consultations and advisors.

- Ensure customer privacy as our priority.

- Comply with codes of conduct and business ethics in marketing and advertising messages without promising beyond our actual services.

- Provide clear and accurate information on price, product, and destination with accountability and sustainability claims.

- Inform customers of the environmental and climate impacts of each transportation to destinations in advance and suggest sustainable alternatives.

- Provide clear messages about sustainability commitments and actions for customers.

We commit to this during holidays by:

- Customers should be informed about the natural surroundings, local culture, and cultural heritage of their vacation destination.                               

- Keep a contact person and a phone number on hand at all times in case of an emergency.

- Customers should be informed about commercial, sexual, or other forms of exploitation and harassment, particularly involving children and adolescents.

- Encourage customers to donate to local charities and environmental initiatives.

We commit to this after the holidays by:

- Measuring client satisfaction systematically and using the results to improve service and product.

- Incorporating sustainability into client satisfaction research.

- Having clear procedures in place in the event of a client complaint.

10.    Continuous Improvement:

- We have the responsibility of staying updated on emerging sustainability trends, best practices, and technologies to continually improve our operations.

- We always review and update our sustainability policy periodically to align with evolving environmental, social, and economic priorities.

- By adhering to this sustainability policy, Lux Travel DMC aims to minimize its environmental footprint, preserve cultural heritage, support local communities, and contribute to the overall well-being of the destinations we operate in. Together with our stakeholders, we strive to create a sustainable and responsible travel experience for all

For further information about sustainability policies at Lux Travel DMC, please kindly contact Ms. Huyen (Sustainability Manager) at Tel: +84 979 040 924 or via email at [email protected]

11. Children Safeguarding Policy

Our company and sustainable suppliers comply with the laws issued by the Government. We establish a contract that provides guidance about the rights of children for our suppliers.

1. Lux Travel DMC and suppliers ensure the accommodations are certified due to the law issued by the Government.

2. Accommodation suppliers have the responsibility of providing an appropriate working environment for employees. Employees in suppliers’ accommodation have the same rights as our own company. This includes not being forced to work and must be above the legal minimum age to work.
3. Lux Travel DMC and its suppliers commit to only hiring employees who are 18 years old or above. In some special cases, such as participating in recreational activities that involve children, the suppliers may hire them but will not utilize child labor. The activities involving children are limited to light physical activities or those that require minimal physical exertion, such as promotional photo shoots, participating in recreational activities for company promotion, etc. Lux Travel DMC does not collaborate with suppliers who violate this clause, if the company detects the supplier’s bad action. The company reports immediately to the State administrative agencies.
4. Accommodation suppliers have the responsibility of receiving the company’s customer report to analyze children customers’ favor and adjust the services due to the children customers’ desires.
5. Staffs of the company and accommodation suppliers must be equipped with full knowledge of children’s health and carry out childcare responsibilities diligently.
6. During the tour, if children feel uncomfortable or offended by any images or documents related to the current accommodation, staff should immediately take reassurance measures and report to the accommodation supplier or the
7. Any inappropriate behavior by the accommodation suppliers towards young customers, such as unauthorized touching, taking unauthorized photos, or even physical abuse, sexual harassment, … The company will immediately cease collaboration with the suppliers and take strong measures to protect the rights of children.

12. Lux Travel Dmc Code Of Conduct For Suppliers

Lux Travel DMC recognizes its responsibility to host countries, cultures, and society, alongside its customers, partners, and employees. With a commitment to ethical and sustainable business practices, Lux Travel DMC upholds high standards for corporate conduct. This Code of Conduct outlines the expectations for suppliers, emphasizing compliance with legal standards, human rights, environmental protection, and animal welfare across all regions where Lux Travel DMC operates.

1. Compliance with the Law

Service providers shall comply with all applicable laws, including both domestic and international laws, conventions, and relevant regulations. Where this code or international legal regulations impose stricter requirements than local regulations, the stricter requirement shall apply.

2. Prohibition of Corruption and Bribery

Lux Travel DMC expects service providers to conduct their business ethically, responsibly, and fairly. Corruption and bribery in any form are strictly prohibited. Suppliers must ensure adequate measures are in place to avoid conflicts of interest.

3. Protection of Children Against Sexual Exploitation

Service providers must take appropriate measures to ensure that their business operations or premises are not used for child prostitution, procuring children for sexual purposes, or producing, distributing, or storing pornographic materials involving minors. Any suspicious behavior by guests, employees, or any other individuals must be reported to local law enforcement authorities.

Lux Travel DMC reserves the right to terminate contracts with suppliers without prior notice if it becomes aware that the supplier facilitates or tolerates criminal acts, such as the sexual exploitation of children.

4. Respect for Human Rights and Compliance with Social Standards

Service providers must comply with the fundamental employee rights defined under national legislation and acknowledge the Core Labour Standards of the International Labour Organization (ILO).

4.1 Forced Labor

Forced labor, slavery, and involuntary prison labor are strictly prohibited.

4.2 Child and Youth Labor

Child labor is not permitted. Compliance with ILO conventions on the minimum age for employment and prohibition of child labor is required.

4.3 Discrimination

Service providers must create a workplace free of harassment and discrimination, treating all employees with respect.

4.4 Fair Treatment

Inhumane treatment in the workplace is prohibited.

4.5 Wages and Working Hours

Service providers must comply with national legal standards and industry standards for wages, benefits, and working hours.

4.6 Workplace Safety

Providers must ensure workplace health and safety according to national regulations.

4.7 Freedom of Association

Service providers must recognize the right of employees to organize and bargain collectively.

5. Environmental Standards

Service providers must comply with national laws and regulations regarding environmental protection. Lux Travel DMC encourages suppliers to implement improvement measures to minimize negative impacts on the community, environment, and natural resources.

6. Animal Welfare

Animals must be treated as sentient beings with respect to ensure their well-being. Captive animals must be kept in species-appropriate conditions and must not be forced into unnatural behaviors.

13. Marketing Sustainable Policy

Lux Travel DMC’s commitment to sustainable marketing practices that align with Travelife standards. Our marketing approach promotes responsible travel, respects local communities, minimizes environmental impact, and ensures ethical communication.

1. Principles

Promote authentic, ethical, and responsible tourism in all marketing materials.

Avoid misleading claims by providing accurate, transparent, and truthful information.

Support sustainable tourism products that benefit local communities and protect the environment.

Ensure that marketing content aligns with our Plastic Waste-Free Tourism and Net Positive 2030 commitments.

Reduce the environmental footprint of marketing activities through digital-first strategies.

2. Communication & Representation

Use inclusive and respectful language when representing cultures, communities, and destinations.

Highlight local traditions and heritage responsibly, ensuring no cultural appropriation or exploitation.

Prioritize showcasing sustainable accommodations, low-carbon travel options, and eco-friendly activities.

Encourage customer participation in sustainable initiatives (e.g., using refill bottles, and engaging in tree-planting projects).

3. Ethical Advertising & Promotion

Avoid greenwashing—only make sustainability claims backed by real actions and certifications.

Promote travel experiences that support conservation efforts and responsible wildlife tourism.

Work with partners, influencers, and media outlets who align with sustainable values.

4. Marketing Materials & Operations

Minimize print marketing; prioritize digital campaigns to reduce paper waste.

Use recycled or FSC-certified paper when printing is necessary.

Optimize digital marketing efforts to reduce energy consumption, such as using sustainable web hosting.

5. Training & Awareness

Regularly train the marketing team on sustainability principles and responsible tourism messaging.

Educate partners and stakeholders about ethical marketing practices and Travelife commitments.

Engage customers in sustainability discussions through content, blogs, and social media.

6. Monitoring & Improvement

Conduct periodic audits of marketing materials for sustainability compliance.

Gather feedback from travelers and partners to refine messaging and strategies.

Stay updated with Travelife guidelines and integrate new sustainable marketing practices.

7. Commitment Statement:

Lux Travel DMC is committed to ethical, sustainable, and responsible marketing that enhances customer experiences, protects the environment, and uplifts local communities. By following this policy, we aim to lead by example in the travel industry and inspire others to embrace sustainable tourism.

14. Wildlife’s Preservation Policy

Lux Travel DMC is dedicated to maintaining sustainable and moral business practices, which include animal conservation. The following are some of the main components of the company's wildlife conservation policy:

• Lux Travel DMC educates staff, partners, and customers about the importance of wildlife conservation and the potential impact of tourism activities on wild animals. Providing information about endangered species, responsible wildlife viewing guidelines, and prohibiting activities that may harm or disturb wildlife.
• The company actively supports conservation organizations and initiatives dedicated to protecting wildlife and preserving natural habitats.
• Adhering to local regulations and international conventions related to wildlife protection, avoiding activities that exploit or endanger wild animals.
• In case of violation of animal protection laws, Lux Travel DMC ensures close cooperation with authorities to handle the situation quickly and effectively. This may include providing notifications, assisting with investigations and complying with the decisions of authorities.
• Lux Travel DMC applies strict disciplinary measures such as firing the relevant employee, terminating the contract or handling according to the provisions of law.
• The company engages with local communities to foster a greater understanding of the value of wildlife conservation and to support initiatives that benefit both people and wildlife.
• The company integrates social and environmental standards into our business strategy, from choosing service providers to designing tours that do not negatively impact animals or the environment. .
• The company regularly monitors its operations to assess their impact on wildlife and natural environments. This may involve conducting environmental impact assessments, implementing measures to mitigate potential negative effects, and continuously evaluating the effectiveness of its wildlife protection policies.
• Lux Travel DMC does not promote souvenirs or food that contain threatened flora and fauna species as indicated in the CITES treaty and the IUCN ‘Red List’. We will terminate cooperating with any suppliers whom have the criminal behavior related to animals in the CITES treaty and the IUCN "Red List"

By integrating these elements into its operations, Lux Travel DMC aims to contribute to preserving biodiversity and protecting wild animals while offering meaningful and sustainable travel experiences for our customers.