General Terms & Conditions

GENERAL TERMS & CONDITIONS

1. RESERVATION

All reservations must be made in writing via our official website, or through one of our email addresses. Your reservation requests will be handled and responded to within 24 hours. We will inform you in case we are unable to process your requests due to any specific reason. In case of any unavailability of hotels, flights, specialized services etc., our Travel Expert will provide you some alternative recommendations before processing your final booked services.

Once a reservation is made, a booking confirmation and invoice will be sent to your appointed email by our Travel Expert. A deposit will be required upon the booking confirmation, and the balance will be settled as per our deposit and payment policies below.

2. DEPOSIT & DOWN PAYMENT

A deposit of 20% of the total of the tour price is required upon confirmation of booking a tour.  An extra deposit will be required when the normal deposit is less than the required amounts by local suppliers.

You will have peace of mind for your reservation until 45 days before the departure date. At this point, we require the full payment for all services by money transfer or credit card payment with all bank transfer charges/ fees to be paid by the client.

All the tour packages on our website are operated on a pre-payment basis. Payment can be made either by bank transfer, or using a major credit card such as Visa, Mastercard, or American Express (our prices do not include any occurred transaction fee, thus please add a 3,85% fee for Visa, Mastercard; or 4,5% fee for American Express to the total amount of your payment each time); or pay us online through our secured server, please click here and fill in the form.

***Please bear in mind that a bank charge is applicable for any bank transfer payment. The agreed amount should be fully paid, without any deduction for bank charges, and/or any other commission on remittances, etc. The Bank remittances must be received into our bank account in full and all bank charges for your bank or any other correspondent bank is on your account.

After receiving your payment, we will issue you the hotel voucher and/or final confirmed itinerary, and send them to you by email.

3. BOOKING AMENDMENT

Flexibility is our strongest point. You can amend your booking when it is made. Just contact us at [email protected] with your booking number. Our reservations team is glad to amend your booking accordingly and will inform you of any incurred expense caused by such amendment. The final revised itinerary will be sent to your email together with the revised invoice once all amended services are confirmed.

If you use a travel voucher to redeem for re-bookings and changes, all terms and conditions of your travel voucher will be applied within the voucher’s validity.

4. CANCELLATION POLICY

The charges below apply unless different terms have been mentioned at quotation/booking time. Charges for partial/total cancellations made for tours with travel date from 1st July 2023:

• Earlier than 45 days prior to the arrival date: Deposit is non-refundable, plus the cancellation fees applied by the concerned suppliers such as flight, boat, train companies, hotels… in accordance with their cancellation policies if any.
• 44 – 30 days prior to arrival date: 30% cancellations fee of total amount per group/booking, plus the cancellation fees applied by the concerned suppliers such as flight, boat, train companies, hotels… in accordance with their cancellation policies if any.
• 29 – 15 days prior to arrival date: 50% cancellations fee of total amount per group/booking, plus the cancellation fees applied by the concerned suppliers such as flight, boat, train companies, hotels… in accordance with their cancellation policies if any.
• 14 – 07 days before arrival date: 70% cancellations fee of total amount per group/booking, plus the cancellation fees applied by the concerned suppliers such as flight, boat, train companies, hotels… in accordance with their cancellation policies if any.
• Less than 07 days before arrival date, or No-show: 100% cancellations fee of total amount per group/booking is applied.

Notes:

• In the event of any refund, we will return to you by the same way you paid us. All banking fees and/or deductions of any correspondent bank which might occur, will be counted on your expenses.
• All administrative & banking service fees will be forfeited in all cancellation cases upon service confirmation.

5. REFUND OF UNUSED SERVICES

No refund will be given for any unused service after the trip has commenced.

6. LIABILITY

LUX TRAVEL DMC is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, pandemic, political actions, and unrest must be borne by the passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, LUX TRAVEL DMC will endeavor to substitute a suitable arrangement of similar value. Participation on any tour implies full agreement to the above conditions by all involved parties.

7. PASSPORT AND ENTRY VISA

Your passport must be valid for at least six months following your entry date to your travel destination. It is your responsibility to ensure that you are in possession of a valid passport and visa and all travel documents are valid for travel.

8. TRAVEL INSURANCE

Travel insurance is not yet included in your tour prices. It is the passenger’s responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.

LUX TRAVEL DMC strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour, including the loss of deposits through cancellation, loss of baggage and personal items, personal injury and death; and all related Covid-19 matters (if any and where applicable). A waiver must be signed if insurance is declined.

If you wish to speak to us, please call our Reservation Center at +84.24.3927 4120 and live chat during our business office hours.