1. Deposits & Payment Policy:
2. Booking Amendment
Flexibility is our strongest point. You can amend your booking when it is made. Just contact us at [email protected] with your booking number. Our reservations team is glad to amend your booking accordingly.
3. Cancellation Policy
NON REFUNDABLE deposit of USD$20 per person for hotels and air ticket booking upon services confirmation and US$ 100 per person upon the packages tours services confirmation
Cancellations timeline will be charged as follows:
*** Nonrefundable deposit and banking service fee will be forfeited in all cancellation cases.
4. Refund of Unused Services
No refund will be given for any unused service after the trip has commenced.
LUX TRAVEL DMC is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions, and unrest must be borne by the passengers. Passengers are required to have full travel insurance.
Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, LUX TRAVEL DMC will endeavor to substitute a suitable arrangement of similar value. Participation on any tours implies full agreement to the above conditions by all parties involved.
6. Passport and Entry Visa
Your passport must be valid for at least six months following your entry date to your travel destination.
It is your responsibility to ensure that you are in possession of a valid passport and visa and all travel documents are valid for travel.
7. Travel Insurance
Travel insurance is not included in your tour price. It is the passenger’s responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.
LUX TRAVEL DMC strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour: the loss of deposits through cancellation lost of baggage and personal items, personal injury and death. A waiver must be signed if insurance is declined.
If you wish to speak to us, please call our Reservation Center at ++84.24.3927 4120 and live chat during our business office hours.